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KMID : 1002520160100030173
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Korean Journal of Health Service Management
2016 Volume.10 No. 3 p.173 ~ p.184
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The Influence of Job Stress of Care Workers on Customer Orientation - The Moderation Effect of Self-Perceived Health Level -
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Lee Gyu-Hee
Cho Kyoung-Won
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Abstract
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Objectives : This research analyzed the general characteristics of care workers and verified the correlation among self-perceived health, job stress and customer orientation.
Methods : We conducted a survey from May 1st, to May 31st, 2015 of 260 care workers who are affiliated with elderly care facilities or home care facilities in Busan, Korea.
Results : The more the workers were stressed about their organizational culture, the more they recognized psychological difficulties. However, there was no correlation between organizational culture and their tendency to be oriented toward customers. It was verified that the recognized psychological health has a positive regulation effect between customer orientation and job stress such as job skill requirement(p<0.01), job autonomy(p<0.01), and organizational culture(p<0.01).
Conclusions : Because both suppliers and recipients of care services are aging, it is necessary for elderly care facilities to make a greater effort to minimize the physical and psychological losses of recipients.
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KEYWORD
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Care Workers, Job Stress, Customer Orientation, Self-Perceived Health
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